How Reach plc reduced MSK pain and cut external referral costs with VIDA
“The software is great and the feedback from staff has been brilliant. VIDA has saved us time, helped reduce our external occupational health costs, and given us a much more effective way to support employees. When you compare the cost of VIDA with the savings we’ve made, it’s clear that it’s delivering real value for the business.”
The Challenge
Reach’s previous compliance approach was not driving the MSK health and wellbeing impact they wanted to see.
The previous system wasn’t visibly helping employees or the Health & Safety team. It also created more admin than it solved.
At the same time, MSK referrals to Reach’s external occupational health specialist were happening almost every week, creating a recurring cost that continued to add up.
The solution
Reach rolled out VIDA to 3,566 employees. Within 12 months, the impact was clear across every stage of the chain.
VIDA helped employees complete their assessment and take practical follow-up actions independently, while giving Reach clearer visibility of MSK risk and employee engagement.
More than 3,000 self-directed health actions were completed beyond the core assessment, with 92% of employees taking at least one follow-up action independently.
The results
The Experience
For Reach, VIDA helped turn a compliance requirement into a more measurable employee health programme. The team gained clearer visibility of MSK risk, employees were guided towards practical self-directed support, and external referral pressure was reduced.
“The software is great, feedback from staff is brilliant. VIDA’s saved us time and it’s reduced our external occupational health costs.”